Privacy Policy
Last updated: 8 April 2026
IConnect is committed to protecting your privacy. This policy explains what information we collect, how we use it, and the choices you have.
1. Who We Are
IConnect ("we", "us", or "our") is a unified business operations platform. Our registered business operates in Australia, and you can reach us at [email protected].
2. Information We Collect
We collect information in the following ways:
Information you provide directly
- Contact and enquiry forms: Name, email address, company name, phone number, and any message content you submit.
- Demo requests: Name, email, company, role, and details about your operational needs.
- Account registration: If you create an IConnect account, we collect credentials and profile information necessary to provide access.
Information collected automatically
- Usage data: Pages visited, time spent, features used, and navigation patterns within the platform.
- Device and browser data: IP address, browser type, operating system, and referring URLs - used for security and service improvement.
- Cookies and similar technologies: We use cookies to maintain sessions and understand how visitors use our website. See Section 7 for details.
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and demo requests
- Provide, operate, and improve the IConnect platform
- Send you service-related communications (e.g., account updates, security alerts)
- Send occasional product updates or relevant content, where you have given consent
- Monitor and analyse usage to improve performance and user experience
- Comply with legal obligations and protect against fraudulent or unlawful activity
We do not sell your personal information to third parties.
4. Legal Basis for Processing
Where applicable under Australian Privacy Act 1988 and similar legislation, we process your personal information on the following bases:
- Consent: Where you have provided clear consent (e.g., marketing communications).
- Contractual necessity: To fulfil obligations under a service agreement with you or your organisation.
- Legitimate interests: To operate and improve our services, provided this does not override your rights.
- Legal obligation: Where required by law.
5. Sharing Your Information
We may share your information with:
- Service providers: Trusted third-party vendors who help us deliver services (e.g., hosting, email delivery, analytics). These parties are contractually bound to protect your data.
- Professional advisors: Legal, accounting, or compliance advisors where necessary.
- Law enforcement: Where required by law or to protect the rights, property, or safety of IConnect, our users, or others.
- Business transfers: If IConnect is acquired or merges with another business, your information may be transferred as part of that transaction.
We do not share personal information with third parties for their own marketing purposes.
6. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer needed, we securely delete or anonymise it.
Contact form submissions are typically retained for 24 months. Account data is retained for the duration of the account relationship plus a reasonable period thereafter.
7. Cookies
Our website uses the following types of cookies:
- Essential cookies: Required for the website to function. These cannot be disabled.
- Analytics cookies: Help us understand how visitors interact with our site (e.g., page views, session duration). We use privacy-respecting analytics that do not track individuals across sites.
You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
8. Data Security
We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encryption in transit (TLS), access controls, and regular security reviews.
No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
9. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
- Lodge a complaint with a relevant data protection authority
To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe and in accordance with applicable law.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.
11. Children's Privacy
IConnect is not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact:
IConnect
Email: [email protected]
Website: www.iconnect4u.com.au